Morinaga Speaks

We sent this e-mail to Morinaga Nutritional Foods Inc. on March 8 of this year:

To Whom It May Concern,

I recently opened a 12 oz. package of Mori-Nu Silken Tofu (soft), and the tofu was slightly gray, smelled bad and was uneatable. I was very disappointed, because Mori-Nu is usually very good.

The number on the bottom of the box is 0503645.

After hearing nothing for quite a while, we figured Morinaga had blown us off. Until today, that is, when we got this message:

It seems likely that the package was damaged during distribution.

We apologize for the problem. Thank you for taking the time to tell us about the incident. I will request a reimbursement check for you immediately. Please expect it in the mail within 10-14 days.

Best Regards,
Erika Krakker
Customer Care Specialist
Morinaga Nutritional Foods Inc.

I almost deleted the message, since “Erika Krakker” (that’s a lot of k’s) sounds like a nom de spam. I’ll be interested to see exactly how much we’re going to be reimbursed for our bum tofu.